A simple model to connect, relate and engage with each other

When you think about your work and the things that really mean something to you, you probably think of the big moments: the promotion you got or didn't. The setbacks. The big wins. And, even though we tend to think of our work life in terms of these big moments, it's really a collection of small ones: the interruption that throws off your meeting, a harsh comment that lingers long after the other person has moved on, small words of encouragement that turn your day around. Like most people, you might take these small interactions for granted. But the way you feel about them has more to do with your day-to-day happiness at work than almost anything for a pretty simple reason.

You're human.